• You can go to the homepage of the official website, click on "Order Tracking" in the top navigation bar, and enter your order number to check the order status.

You can pay by credit card, Apple Pay or PayPal.The credit cards we currently accept are Mastercard, Visa, PayPal, Diners Club, Discover, JCB.

Our offline brand stores regularly conduct promotions and inventory clearance activities, so some styles can be offered at lower prices. At the same time, we also have a dedicated procurement team to find discounted inventory on the market, allowing customers to buy high-quality products with a smaller budget.

During checkout, simply enter the discount code you received. Our system will automatically calculate the final amount—this will already reflect the discount. Then, proceed with payment as usual.

To return or exchange an item, please email us at 【info@gm-eyewear.com】 or call 【+49 15218189460】. Our customer service team will assist you and provide a return authorization number or a prepaid return label if applicable. Note: Orders qualifying for free returns do not need a Return Authorization Number.If you need to view the complete return and exchange guidelines, please click RETURN&EXCHANGE at the bottom of the homepage to view it.

Free Shipping Worldwide
At ONRUNSALES, we offer FREE shipping on all orders to the United States and Canada. Your satisfaction is our priority, and we strive to deliver your ON shoes as quickly as possible.
Estimated Delivery Time: 8-15 Business Days
Please note that orders typically take 7-15 business days to arrive after being placed. However, the exact delivery time depends on:
Order Processing: Includes order verification, quality inspection, and packaging.
Carrier Handling: Delivery speed varies based on your local postal service or courier.
External Factors: Extreme weather, customs clearance, or regional logistics delays may occasionally extend delivery times.
If you need to view the complete shipping policy, please click SHIPPING at the bottom of the homepage to view it.